Refund Policy

We sell digital downloads. Because every product is delivered instantly and can be copied, we follow the industry-standard rule for digital goods: all sales are final once the download link has been delivered. The exceptions and goodwill cases below tell you when we will still issue a refund.

1. The General Rule: Digital Downloads Are Final

When you complete checkout, Stripe charges your card and we email you a download link. Once the link has been used (or has sat in your inbox for more than the windows below), the purchase is considered fulfilled and non-refundable. This is the same approach used by most digital-product stores; it exists because we cannot recall a file once you have it.

2. 7-Day Satisfaction Guarantee on Bundles Under $20

If you bought a bundle priced under $20 (single templates, planners, checklists, or starter kits in the $7–$19 range) and it is not what you expected, you have 7 days from your purchase date to request a refund — no reason required. After 7 days, this guarantee expires.

This guarantee does not apply to:

• Bundles priced at $20 or above (premium kits, multi-product bundles, professional packs)
• Consulting or service purchases (those have their own scheduling/cancellation terms below)
• Orders where you have downloaded the file more than once

3. Always-Eligible Cases (Regardless of Price)

We will refund any purchase, at any time, if:

• The file is broken. The download is corrupted, will not open, or is missing pages that were promised on the product page.
• The product was mis-described. The page promised a feature, format, or file type that the delivered product does not actually contain.
• Delivery failed. Your download link never arrived, or the link expired before you could use it and we cannot re-issue.
• You were charged in error. Duplicate charges, double-billing, or a charge for a product you did not order.

If one of these applies, contact us first — in most cases we can fix the file or resend the link the same day, which solves the problem without a refund being necessary.

4. Consulting and Service Purchases

Consulting bookings ($29, $67, $97 tiers) can be cancelled or rescheduled up to 24 hours before the booked time for a full refund. Cancellations inside the 24-hour window, or no-shows, are non-refundable because the time has already been reserved.

5. How to Request a Refund

1. Email jamie@wingmanprotocol.com.
2. Include: the order email address you used at checkout, the date of purchase, and the product name (or your Stripe receipt number if you have it).
3. Tell us briefly what went wrong — this helps us improve the product even if you ultimately want the refund.

Approved refunds are issued through Stripe within 5–10 business days and reverse to your original payment method. We will email you once the refund has been initiated; the funds appear on your statement based on your bank or card issuer's posting time.

6. Chargebacks

If you have an issue, please email us before disputing a charge with your card issuer. Chargebacks cost us a fee even when the dispute is resolved in our favour, and we would rather just fix the problem directly. We aim to reply to refund emails within 1 business day.

7. Affiliate and Amazon Purchases

Products you buy on Amazon or through any third-party affiliate link are not sold by Wingman Protocol; refunds for those orders are handled entirely by the seller (Amazon, the SaaS vendor, etc.) under their own returns policy. This refund policy covers only purchases made directly on wingmanprotocol.com via Stripe checkout.

8. Changes to This Policy

We may update this Refund Policy. The "Last updated" date at the top reflects the most recent change. Refund eligibility is determined by the policy in effect on the date you made your purchase.

9. Contact

Refund requests and questions: jamie@wingmanprotocol.com